Automated communications for online store using SMS

Information is the primary use of business SMS messaging. Text messages are irresistible, we can’t help but open them. SMS marketing is a great way to galvanize your brand’s biggest, most loyal customers. Just like other platforms, you can select to send to an individual or in bulk. Customers don’t always want to get texts from the brands they buy from. However, they might not have any trouble getting real-time updates from the brands they care about the most on the device they check more than 80 times every day. Strategically creating an active text message marketing community can be profitable for any business.

The power of SMS messaging includes instant notifications, delivery statuses, and interesting two-way conversations. It appears that 160 characters can actually make a difference.

Discover the most effective text message strategies for eCommerce brands, along with the tools, advice, and best practises you should use. here on the blog.

Sale with SMS:

The majority of people own at least one mobile phone. SMS can therefore be a very efficient technique to move a customer from the offline environment to the online one. Simply include a link, preferably one that has UTM specifications and is truncated. The recipient will follow it to the store. Informing customers of current sales will encourage rapid purchases.

Example: The recipient is taken to a page with offers that is the shopping page. The number of orders can increase with just one SMS sent on workdays in the afternoon.

SMS Reminders:

SMS messaging will be useful for processing orders. When a transaction is complete, the first communication regarding the order status should be sent via email. This is the best option because the customer is online and will check the email later. Customers can receive a helpful reminder by sending a quick text message (SMS) or email a few days (or even hours) before an appointment or event, making them less likely to forget. Below is the perfect example to renew a premium plan.

Feedbacks:

Getting consumer feedback is essential to raising customer satisfaction. When a customer responds, send an immediate thank you or follow-up inquiry. Don’t rely on anyone to do this either because your clients might answer at any time! Instead, use automatic answers.     
Consumers today demand greater focus and speedy answers to their queries. These expectations can be met by automating the information delivered to them in the subsequent stages of the buying process.

Text messages are useful at every stage of the buying process, regardless of their intended use. Their efficiency and prompt delivery ensure an improvement in the customer experience at the store and, as a result, ROI, whether they are used as notifications about the status of goods or in retargeting or promotional activities.

Contact one of our helpful SMS experts right now, and they’ll help you get started with Juvlon email to SMS in no time at all!

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